Returns & Refunds policy

Midnightravensemporium offer Free Standard delivery on all its items with delivery by Royal Mail or a Courier service of our choice depending on the item being sent.

All items will be well packed for their journey to you and sent out quickly.

What do I do if my order has been stolen or damage

If in the unlikely event your order is damaged or stolen contact us immediately via the contact us page. If it arrives damaged then we can quickly sort this out for you it would be helpful if you could send some photographic evidence of any damage as this can sometimes speed things up.

Thank you

Returns - Change of mind

If you change your mind and want to return an item please contact us our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the cost of outgoing postage charge
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To assist your return, we require an order number.
Please do not send your purchase back to the manufacturer.
We cant accept an item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.

Return Shipping
To return your product, you should send it to: Midnightravensemporium , Rowan Capler Lane Fownhope Herefordshire, HR14PJ United Kingdom
Tel 07401831753


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

If you are shipping an item of value you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.